Refund and Returns Policy - Pro Milwaukee Tools

Last Updated: August 23, 2026

At Pro Milwaukee Tools, we want you to be satisfied with your purchase. If you need to return a product, we offer a 30-day return period subject to the conditions outlined below.

1. 30-Day Return Period

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, you must contact us within the 30-day return period and receive return instructions before sending the product back.

Returns requested after the 30-day period may not be accepted.

2. Return Eligibility

To be eligible for a return, products generally must:

Be returned within 30 days of delivery.
Be in unused and resalable condition.
Be in the original packaging, where applicable.
Include all original accessories, manuals, documentation, and components.
Include the original order information or proof of purchase.
Not have been damaged, modified, altered, or improperly used.

Products that have been used, installed, modified, damaged, or otherwise altered may be subject to a reduced refund or may not qualify for a return, subject to applicable law.

3. Products That May Not Be Eligible for Return

Certain products may be excluded from our standard return policy where permitted by applicable law.

These may include:

Products that have been used or operated;
Products damaged through misuse, abuse, improper installation, or improper handling;
Products missing original components or accessories;
Products that are not in resalable condition;
Products that have been modified or altered;
Products that are specially ordered, customized, or otherwise identified as non-returnable; and
Products restricted from return under applicable law or manufacturer requirements.

If you are unsure whether your product qualifies for a return, please contact us before shipping it back.

4. How to Request a Return

To start a return, contact us at:

Email: info@promilwaukeetools.com

Contact Page: https://promilwaukeetools.com/contact-us

Please include:

Your name;
Order number;
Email address used to place the order;
Product(s) you wish to return;
Reason for the return; and
Any relevant photographs or information, if requested.

We will review your request and provide return instructions if the product qualifies.

Please do not send products back without contacting us first. Unauthorized returns may be delayed or may not be processed correctly.

5. Return Shipping

Unless otherwise required by applicable law or agreed to by Pro Milwaukee Tools, the customer is responsible for return shipping costs for products returned because of a change of mind, incorrect purchase, or other customer preference.

If the product was received damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as possible before returning it. We will review the issue and determine the appropriate resolution.

We recommend using a trackable shipping service when returning an item. Pro Milwaukee Tools is not responsible for products lost or damaged while being returned until they are received by us.

6. Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive:

A damaged product;
A defective product;
The wrong product; or
A product that is materially different from what you ordered,

please contact us at info@promilwaukeetools.com as soon as possible.

Please provide your order number and photographs showing the condition of the product and packaging when appropriate.

We will review the issue and, where appropriate, arrange a replacement, repair, refund, or other appropriate remedy.

7. Defective Products and Manufacturer Warranties

Some Milwaukee products may be covered by a manufacturer’s warranty.

If a product develops a defect after it has been used, the issue may be handled under the applicable manufacturer’s warranty rather than our standard 30-day return policy.

Where appropriate, we may direct you to the manufacturer or an authorized service provider for warranty assistance.

Manufacturer warranties are subject to the manufacturer’s own terms, conditions, exclusions, and procedures.

Nothing in this policy limits any warranty or consumer right that cannot legally be excluded or limited.

8. Refunds

Once your returned product has been received and inspected, we will notify you whether your return has been approved.

If approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account after we process it.

9. Refund Amounts

Approved refunds generally cover the purchase price of the returned product.

Original shipping charges may not be refundable unless the return is due to an error on our part, a defective or damaged product, or otherwise required by applicable law.

If a returned product does not meet the conditions of this policy, we may decline the return or issue a partial refund where appropriate and permitted by law.

10. Restocking Fees

Pro Milwaukee Tools may charge a reasonable restocking or handling fee for certain eligible returns where permitted by applicable law and where the fee was disclosed or otherwise applicable to the transaction.

Any applicable restocking fee will be communicated to you before the return is finalized.

11. Exchanges

If you would like to exchange a product, please contact us at:

info@promilwaukeetools.com

Exchanges may be subject to product availability and the eligibility requirements of this policy.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

12. Cancellations

If you need to cancel an order, contact us as soon as possible at info@promilwaukeetools.com.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has shipped, it may no longer be possible to cancel it. In that situation, you may need to receive the order and request a return under this policy.

13. Refused or Undeliverable Packages

If a package is refused or returned to us because the shipping address provided at checkout was incorrect or incomplete, additional shipping or handling costs may apply.

Any refund will be processed in accordance with this policy and applicable law.

14. International Returns

If we offer products for delivery outside the United States, customers may be responsible for return shipping, customs charges, duties, taxes, and other costs associated with an international return, except where otherwise required by applicable law.

Customers should contact us before returning an international order.

15. Changes to This Policy

We may update this Refund and Returns Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

The return policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

16. Contact Us

If you have questions about returns, refunds, exchanges, or a specific order, please contact us:

Pro Milwaukee Tools