Last Updated: August 23, 2026
At Pro Milwaukee Tools, we work to process and deliver your orders as quickly and reliably as possible. This Shipping Policy explains our processing times, estimated delivery times, and other important information regarding shipments placed through promilwaukeetools.com.
1. Order Processing
Orders are generally processed and prepared for shipment within 1–3 business days after the order is placed.
Processing times may occasionally be longer during periods of high order volume, holidays, promotions, or other circumstances beyond our reasonable control.
Once your order has been shipped, you will receive shipping information or tracking details when available.
2. United States Shipping
For orders shipped within the United States, estimated delivery is generally:
1–3 business days after shipment.
Delivery times are estimates and are not guaranteed.
In rare circumstances, delivery may take longer than the estimated timeframe due to carrier delays, weather, high shipping volumes, holidays, transportation disruptions, or other circumstances beyond our control.
3. International Shipping
For orders shipped internationally, estimated delivery is generally:
2–7 business days after shipment.
International shipments may occasionally take longer because of customs processing, local delivery services, international transportation, weather, holidays, or other circumstances.
In rare cases, an international shipment may take up to 14 business days to arrive.
The 14-business-day timeframe is an estimate for rare delays and does not constitute a guaranteed maximum delivery time.
4. Delivery Estimates
The delivery times stated above are estimated transit times, not guaranteed delivery dates.
Actual delivery times may vary depending on:
- Destination;
- Shipping carrier;
- Shipping method;
- Customs processing;
- Weather;
- Holidays;
- Peak shipping periods;
- Transportation delays;
- Incorrect or incomplete addresses;
- Local delivery conditions; and
- Other circumstances outside our reasonable control.
We are not responsible for carrier delays that occur after an order has been shipped.
5. Tracking Information
When tracking information is available, it will be provided to you after your order has been shipped.
Tracking information may take some time to become active after the carrier receives the shipment.
If tracking information does not immediately show movement, please allow reasonable time for the carrier’s system to update.
6. International Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
Pro Milwaukee Tools does not control the amount of customs duties, taxes, or fees imposed by the destination country.
Customers are responsible for complying with applicable import laws and regulations in their country.
Customs processing may also cause delays beyond the estimated delivery timeframe.
7. Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be reshipped.
8. Lost, Stolen, or Missing Packages
If the carrier’s tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or other locations where the carrier may have left the package.
You should also contact the shipping carrier directly using the tracking information provided.
If you still cannot locate your package, contact us at info@promilwaukeetools.com, and we will work with you to determine the appropriate next steps.
Pro Milwaukee Tools is not responsible for packages that are stolen after being confirmed as delivered, except where otherwise required by applicable law.
9. Damaged Packages
If your order arrives visibly damaged, please take photographs of the package and its contents and contact us as soon as reasonably possible.
Please include your order number and photographs when contacting us so that we can investigate the issue and assist you.
10. Shipping Restrictions
Certain products may be subject to shipping restrictions based on their characteristics, destination, carrier requirements, or applicable laws and regulations.
If an order cannot be shipped to your selected destination, we may contact you to discuss available options or cancel and refund the affected order.
11. Delays Beyond Our Control
Although we make reasonable efforts to meet our estimated delivery times, we are not responsible for delays caused by circumstances beyond our reasonable control.
These circumstances may include:
- Severe weather;
- Natural disasters;
- Carrier disruptions;
- Transportation interruptions;
- Customs delays;
- Government actions;
- Holidays;
- Labor disputes;
- Supply-chain disruptions;
- High shipping volumes;
- Incorrect customer information; or
- Other unforeseen events.
12. Orders That Have Not Arrived
If your order has not arrived within the estimated delivery period, please check the tracking information first.
For U.S. orders, please allow additional time if there has been a carrier delay.
For international orders, please remember that customs and local delivery services may cause additional delays.
If your order remains undelivered after a reasonable period, contact us at:
Please include your order number so we can investigate the shipment.
13. Shipping Costs
Applicable shipping costs will be displayed during checkout or otherwise communicated to you before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and other factors.
14. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping methods, carriers, delivery services, or business practices.
Any updates will be posted on this page with a revised “Last Updated” date.
15. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Pro Milwaukee Tools
Email: info@promilwaukeetools.com
Contact Page: https://promilwaukeetools.com/contact-us
Location: Colorado, United States
We appreciate your business and will do our best to ensure your order reaches you as quickly and safely as possible.